Privacy Policy

Greymark Design + Build (“Greymark,” “we,” “us,” or “our”) is committed to protecting the privacy of everyone who visits our website at greymark.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Please read this policy carefully. By using the Site, you agree to the practices described here.

1. Information We Collect

Information You Provide to Us

When you interact with the Site, you may voluntarily provide us with personal information, including:

• Contact information — your name, email address, and phone number, submitted through our contact form or consultation scheduling tool.
• Project information — details you share about your home, the address of your property, your remodeling goals, your timeline, or your budget when reaching out to us.
• Communication preferences — how you prefer to be contacted (call, text, or email) and how you heard about us.
• Newsletter subscription — your email address if you sign up to receive our newsletter.

We collect only the information you choose to give us. You are never required to submit personal information to browse the Site.

Information We Collect Automatically

When you visit our Site, we and our service providers may automatically collect certain technical information, including:

• Your IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and links clicked
• Referring URL (the page that brought you to our Site)
• Date and time of your visit

This information is collected through cookies, web beacons, and analytics tools including Google Tag Manager and associated Google services. It helps us understand how visitors use the Site so we can improve the experience.

Information Collected Through the Chat Assistant

Our Site offers a virtual chat assistant to help answer common questions. When you use it:

• The messages you send are processed by OpenAI, our third-party AI provider, to generate responses. OpenAI processes this content only to return a reply and, under our configuration, does not retain your conversations or use them to train its models.
• If you choose to provide your contact information through the chat, we store the conversation, a summary of it, and the contact details you provide, and our team is notified so we can follow up with you.
• Please avoid entering sensitive personal information (such as financial account or government ID numbers) into the chat.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry — when you contact us through the Site, we use your information to follow up, schedule consultations, and discuss your project.
• To deliver requested services — to provide quotes, share project information, coordinate the design and build process, and communicate with you throughout your project.
• To send our newsletter — if you opt in, we will send you updates, remodeling inspiration, blog posts, and company news. You may unsubscribe at any time.
• To improve our Site and services — we analyze aggregated usage data to understand what content is most useful and to enhance the experience for all visitors.
• To market our services — we may use your contact information to share information about our services, current portfolio work, or promotions. We will not send unsolicited communications to people who have asked us to stop.
• To comply with legal obligations — we may use or disclose your information when required by law or in response to valid legal processes.

3. Project Photography and Portfolio Content

Our Site features photographs and descriptions of completed remodeling projects. These images are the property of Greymark Design + Build and are shared with the consent of our clients. We do not display client names, addresses, or identifying personal details alongside project images unless we have received explicit permission to do so.

If you are a current or past client and have questions or concerns about how your project is represented on our Site, please contact us at the information below.

4. Pricing and Project Information

The Site includes general pricing guidance and project timelines for informational purposes. This information is not a binding quote or contract. All pricing is subject to change and depends on project scope, materials, labor, and site conditions. Nothing on the Site creates a contractual relationship between you and Greymark until a formal written agreement has been signed by both parties.

5. Cookies and Tracking Technologies

Our Site uses cookies — small text files stored on your device — to support site functionality and analytics. We use cookies to:

• Analyze traffic patterns through Google Analytics
• Enable features powered by Google Tag Manager

Most browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

We do not use cookies to track your activity across unrelated third-party websites for advertising purposes.

6. Third-Party Services

Google Tag Manager and Google Analytics

We use Google Tag Manager to manage and deploy analytics and tracking scripts. Google Analytics may collect information about your use of our Site. Google’s privacy practices are governed by the Google Privacy Policy. You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.

Scheduling Tool

Our Site includes an online consultation scheduling tool provided by Calendly. When you schedule a consultation, your information is handled in accordance with Calendly’s privacy policy in addition to this one.

Contact and Form Submissions

Our contact form is powered by JobTread, the project-management platform we use to manage inquiries and our projects. Newsletter signups and certain form and chat-lead notifications are processed by Formspree, which delivers your submission to our team. Information you submit through these forms is handled in accordance with each provider’s privacy policy in addition to this one.

OpenAI

Our virtual chat assistant is powered by OpenAI. Messages you enter into the chat are sent to OpenAI to generate responses. We have configured this integration so that OpenAI does not retain your data or use it to train its models. OpenAI’s practices are governed by the OpenAI Privacy Policy.

Social Media

Our Site includes links to our social media pages on Instagram, Facebook, Houzz, TikTok, and LinkedIn. Clicking those links will take you to those platforms, which have their own privacy policies. We are not responsible for the practices of those platforms.

Third-Party Links

The Site may contain links to external websites, including resources like Remodeling Magazine’s Cost vs. Value report. We are not responsible for the privacy practices or content of those sites.

7. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Service providers who help us operate the Site or our business (e.g., scheduling platforms, email marketing tools, analytics providers), only to the extent necessary to perform those services.
• Trade partners and subcontractors involved in your specific project, only as needed to deliver the work.
• Legal authorities if required by applicable law, court order, or governmental regulation.

8. Data Retention

We retain your personal information for as long as is reasonably necessary to fulfill the purposes described in this policy, respond to your inquiry, and maintain records as required by applicable law or our business operations. If you would like us to delete your information, please contact us and we will honor that request where we are not legally required to retain it.

9. Security

We take reasonable precautions to protect the personal information we collect from unauthorized access, disclosure, or misuse. However, no website or electronic transmission is completely secure. We cannot guarantee the absolute security of information submitted through the Site.

10. Children’s Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

11. Your Choices and Rights

You have the right to:

• Opt out of marketing communications at any time by clicking the unsubscribe link in any email we send or by contacting us directly.
• Request access to or deletion of your personal information by contacting us at the address below.
• Withdraw consent for any data processing for which you have provided consent.

If you are a resident of Texas, you may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including the right to know what personal data we have collected about you, the right to correct inaccuracies, the right to delete your data, and the right to opt out of targeted advertising. To exercise these rights, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Greymark Design + Build
1207 Bingham
Houston, TX 77007
Phone: 713.722.7226
Website: greymark.com